[Revised Nov 05]
The monthly update disk updates the programs to the latest versions, does some internal preventative maintenance checks on the user's database and hardware, and updates some stock information on the stock cards and drug cards. The same disk does both Dispensary and PoS (if installed).
The user still needs to do the regular preventative maintenance each month.
To put the monthly update through
The Update need only be installed on the master computer. If the system is networked, exit right out of the Pharmacy program on all computers except for the Master computer (even better - actually shut down these computers). After the update has finished on the master computer, when the Pharmacy program on any of the slave computers is restarted, you should see a window message at some point of the start-up process advising that program files are being updated.
To run the Update The disk should autorun after it has been put in the CD-ROM drive. If it doesn't then from the windows desktop double click ‘My Computer’. Then look for the CD-ROM drive. The letter (eg. E:) below the icon, indicates the drive letter your CD uses.
From the RxOne start menu, go to Tools, then Update, and RxOne Update. To change the drive click on the drop down box and select the appropriate the letter that you saw on the icon of the compact disk e.g. E:. Insert the disk when asked, make sure the correct drive is selected. Click OK to proceed.
Dispensary data such as prices and availability is updated automatically during the update, but for PoS data a variance list is prepared and prices changed ONLY when the user specifies.
Errors during monthly update
- First make sure that it is reading from the CD drive, usually D: or E:.
- Such errors as 'Cant open DB', 'Cant open Lots.MDB', 'Update failed' indicate a CD damaged in the post, please ask for a replacement. 'RxOne' will advise you and revert to the existing version and continue to operate normally while a new disk is being sent. If this message appears on startup rather than during the update, see separate notes.
Types of data modified by the update, or left alone?
User maintained data on the stock & drug cards is under control of the user alone, and includes such figures as the stock-on-hand, usage, ordering options, and especially the standard instruction.
Monthly maintained data is under control of our support service, and includes such data as the Premiums, NHS availability, etc. Users can usually modify this data, but such modifications will be temporary as they will revert when the particular line on the drug card is next changed by a month update (May be next month or not for many months).
In most cases it is obvious which type applies, but for some items such as C&A Labels and patient info notes, it would be ideal if users could control some themselves and have the remainder controlled by the Monthly Maintenance. This is not possible since the computer would have no way of knowing which items to overwrite and which to leave... a piece of data has to be under control of one or other organisation if they are not to continually over-write each other.
A Request... Before asking for a specific piece of data to be transferred to 'user maintenance', think carefully about whether it is really desirable for all users to take on maintenance of that data for every drug, or whether a greater benefit is gained by having the support service continue to maintain it. E.g. users often want to be able to control of some C&A labels... but few want to have to take over all maintenance of C&A labels on every drug forever.
Related topics