[Revised Sep 08]
The monthly update carries out preventative maintenance on the system, checks for viruses, updates modules that have been changed, and on most but not all sites updates prices and drug availability.
Support service subscriptions
The monthly fee includes the cost of most program development, the 'help-desk' support service, and the monthly disk with preventative maintenance utilities.
It does not cover on-site visits or additional training.
The wholesaler prices are passed on no charge, using spare space on the disk.
Together the monthly update disk and the help-desk make up a complete support service paid for by a monthly sub.
As 'RxOne' typically controls stock with a high value, and operation of the pharmacy is dependent on its reliability and accuracy, it is important that the reliability is preserved with monthly maintenance for as long as the system is in daily use.
Each of the monthly updates form part of a program of scheduled preventative maintenance, so every update needs to be put through in the correct order to ensure that all necessary maintenance work is carried out at the required intervals.
The maintenance program has proved effective over many years, with most HealthSoft users having never suffered down time due to software or data problems.
Cancellation of service
- Users can cancel the support service at any time on three month's notice.
- HealthSoft can cancel the service for any user on three month's notice, or immediately without notice for non payment or if the user allows anyone to 'pirate' the software.
NOTE; Ceasing to subscribe to the support service with the monthly disks necessary involves cessation of preventative maintenance and is NOT recommended unless the system is being discontinued.
Reinstatement of nonsubscriber
HealthSoft reserve the right to accept or decline a lapsed subscriber back onto the service. In the event that a former subscriber is accepted back onto the service, their system must be bought up to date by running all the monthly updates missed since they cancelled. These updates are each charged at the normal monthly rate, plus $25 each, as they require modification to work in a site that was not current when they were produced.
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