EFTPOS, TYRO

[Revised April 2019]

How do you take account payments over the phone?

When the EftPoS box comes up in RxOne you need to press the function key on your EftPoS keypad and this takes it in to MOTO mode.

Tyro Setup

Install Tyro Software:

Ring Tyro Customer Support on 1300 966 639 and ask for them to assist setup of Pinpad

Download the TTA Installer:

https://integrationdownloads.tyro.com/TyroTerminalAdapter/Current/Setup(TyroTerminalAdapter).exe

Once you have installed the TTA, it needs to be paired with the Tyro terminal. The pairing process provides the POS/PMS with the authority to process transactions through the terminal.

Follow these steps to pair the TTA with the terminal:

1. On the terminal, navigate to the ‘Authorise POS/PMS’ screen:
• Yomani 3G/Yoximo: Menu > Configuration > Integrated EFTPOS > Pair with POS
• Yomani: Menu > Integrated EFTPOS > Authorise POS
• Xenta/Xentissimo: Menu > Settings > Integrated EFTPOS > Authorise POS

2. Open the Tyro Terminal Adapter configuration application found in the Windows Control Panel.

3. Enter the necessary information into the dialogue box:

• Copy the Merchant ID and Terminal ID from the terminal to the Configuration.exe application
• Optionally enter a name for the POS/PMS (e.g. Reception Desk #1)
• Select the printing location (this setting controls which device prints the Tyro EFTPOS receipts). The options are:
- Print EFTPOS receipts on the Tyro Terminal (this is the default option)
- Print EFTPOS receipts locally*
*Choose this option if your POS/PMS supports integrated EFTPOS receipt printing.

4. Press the ‘Save and Pair’ button. A timer will appear.

5. Press the ‘START’ button on the terminal to complete the pairing process. When the pairing process is successfully completed, the Pairing Status label changes to ‘User Paired’ (or ‘Computer Paired’ if the ‘Apply to all users on this computer’ option was checked).

6. The pairing can be verified at any time by pressing the ‘Verify Key’ button.

7. If you encounter any difficulties with the installation of the TTA, please contact Tyro Customer Support on 1300 966 639.

Setup integrated EFT in RxOne:

1. Open RxOne>MainMenu>Tools>Options>OtherSettings>PosOptions and select Tyro

2. Save and close Options

Setup Email POS Receipts:

Set up customer’s email address On the RxOne Point-Of-Sale screen, click ‘Edit Person Details’. Search for the customer:

1. Enter the customer’s personal email address.
2. Tick the box ‘Email POS Receipt To Customer’.

Set up customer’s account email for account sales if the customer has an account, there is an option to email POS receipt to either person’s email, account’s email or both.
Click ‘Account Details’ on the ‘Customer Details’ screen and
1. Enter the email address for the account. ‘Use Person’s Email Address’ checkbox is ticked by default, untick the check box and enter a different email address for the account if appropriate.
2. Tick ‘Email POS Receipt To Customer’ if you wish the receipt to be emailed to the customer’s personal email address.
3. Tick ‘Email POS Receipt To Account’ if you wish the receipt to be emailed to the customer’s account email address.
The receipt will be emailed as a PDF attachment in the A4 format.

Change Sale Type During Sale:

To change the sale type curing a sale, select 'Edit', then 'Edit Sale Type' to choose from a drop down menu.

Setup End-Of-Day options:

Set up the end-of-day reports to report on each sale type separately by selecting "Reporting Options" in the End Of Day Report.