[Revised Jul 04]
What do do if 'RxOne' goes down and cannot be revived;
[Technicians notes... requires expert computer knowledge]
1. First make a backup of the database, c:\phcypro\lotsdb\lots.mdb.
2. An install set is on the monthly backup CDs, or off the website www.pharmacy-pro.com. . Reinstall, choosing the 'typical' option.
3. If this does not solve the problem;
· Find the most recent database containing data if possible.
· Places to look:
· Current lotsdb directory in the backup directory you have made (lotsold)
· Recent backup (Try and restore manually using winzip to another directory to avoid over-writing new Files.. i.e. create a temp directory.)
There are two more backups "c:\PhcyPro.zip" and "c:\lotsud.zip" which you can unzip manually in the temp directory.
· Look at the dates of the zip files to tell how recent they are.
· Now, find the most recent Audit Trail and recover the Scripts. The Audit files to look for at are Rxaudit.log, Rxaudit.Bak, and Audit01.log, audit02.log ... to covering the last two months of Audit trails at least.
· Audit trails are rolled over when a backup is done so if they do backups every day the files are small, but if they don't do regular backups the file will be large (megs of data).
· To recover the scripts from the audit trail, from the 'RxOne' Start menu select Tools, Utilities, Database Utilities, Restore. From the Main Restore screen select Recover Scripts from Audit trail from the 'File' Menu. DO NOT RESTORE THE DATABASE.
· Re-configure printers
· Reboot machine again then try and got into the dispensary.
· Check the Script Number is correct.
· If you are unable to recover a database use a fresh database from the install set and recover some audit trails to get some recent data at least.
· Make sure all hardware is operating as it should be. Replace any faulty equipment like bad keyboards or faulty backup disks.
Check that the last Claim is still present. If not, make up this claim again.
If reinstalling 'RxOne' does not help, reinstall Windows itself. If even this fails a hardware problem is likely.
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