[April 04]
Q. When I do a sale the person's totals only go up by 1 cent per pack sold, not by the retail
Price of the product as I intended, how to fix this?.
A. The club is set to 'display as dollars' but the stock item has had its Club Points set to
'1 per pack'. Set the Club Points to 'Retail' to fix this problem.
Q. When I reach trigger point and give an item away they are not recorded, what is the problem?
A. If the item is not part of your stock with a SoH level (perhaps because you got it free for gifts from the supplier), there is nothing to record it against. Create a stock card for these gift items and add the SoH.
Additional Notes -
[26 Nov 2014]
Clubs - Q & A
Q: How do I create a new club in RxOne?
A: From RxOne Start Menu, Clubs, Edit Club Settings, Add Club
Q: What setup option do I have to base club points on?
A: You can set up your club points based on Retail Price of club item or Number of Club items purchased.
Q: How to I set up the trigger point for the reward?
A: From the ‘Edit Club Details’ screen click ‘Add’ and enter the Action name and Trigger point in the appropriate fields.
Q: What sort of reward can I give to my customer?
A: There are 3 rewards options in RxOne:
Free Gift - You will need to scan the free gift on the screen when the free gift is reached, this can be a non-specific gift.
Specific Free Gift - (ie $10.00 Gift Voucher) - You will need to create a stock card first, containing the words ‘GIFT Voucher’ in the stock card name. The Gift Voucher will print automatically when the trigger point is reached.
Give X dollars of discount on the current sale - When the trigger point is reached there will be a deduction of the specific dollar value from the current sale.
Q. How do I set up a Gift Voucher stock card?
A: Go to Stock Card, click New, enter the Product Name description (e.g.‘$XXX VIP Gift Voucher’), select ’Club’ from the drop down box and set your Retail Price.
Q. Why is my voucher not printing?
A: 1. Go to POS, click on ‘Options’ (top of screen), then under ‘Receipt Options’ tick ‘Print Gift Voucher’.
Q: What do I do if my customer wants to redeem their voucher?
A: Scan the product item as usual and scan the barcode of the voucher, it will automatically deduct the voucher value from the sale.
Q. My customer is due for their reward but the reward is not showing on the screen
A: You will need to enter the customer’s name in the ‘Customer/Account’ field and have at least one club item on the screen before the overdue voucher will show on screen.
Q: Can I change my existing club from ‘Retail Price’ point system to ‘Number of Club’ items system?
A: We strongly do not recommend changing the point criteria from ‘Retail Price’ to ‘Number of Club’ or vice versa. We recommend you create a new club with a new points system.
Q: Can I change my trigger point for the club reward?
A: We strongly do not recommend changing the point criteria from ‘Retail Price’ to ‘Number of Club’ or vice versa. We recommend you create a new club with a new points system.
Q. How can I bulk assign the stock cards to a club?
A: You can use the Bulk Stock Utility (Tools, Utilities, Stock Utilities, Bulk Stock Edit) to bulk assign stock cards to the club.
Q: Can the customer have more than one club?
A: Yes, in RxOne the customer can belong to more than one club at a time.
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