[Revised March 03]
If one particular example of a specific item will not scan (but other items with the same number will).
- It is normal to have to enter an occasional item by hand (perhaps one in 100 items). Those who shop at Supermarkets will be familiar with the occasional manual entry of a number being required.
If no items of a particular number will scan (but other numbers will)
- Does the barcode have leading zeros, "00123456" ? These cannot be read by many scanners, and this means that some manufacturer's own barcodes cannot be used.
If some numbers scan under 'orders' but not under 'sales'
- Lookup at sales will scan for numbers form the 'Barcodes' and 'PDEs' lines on the stock card. But not 'Part numbers' . The lookup under 'orders' will scan all three types of number. Fix by entering the required number under 'Barcode'.
If self printed barcodes won't scan
Barcodes can be adjusted to suit the particular printer. If the barcode looks OK but won't scan, adjust;
To adjust barcode
From RxOne Start Menu go to 'Tools' 'Printer Setup'
highlight 'Price Stickers' then 'Advanced'
- If the barcodes are too thin then untick 'Thin barcodes'
- If the barcodes are too thick then tick 'Thin barcodes'
(If not sure, try switching it then test as below. If it does NOT work then thick/thin is not the reason, so switch back so as not to complicate the search for the actual reason).
'OK' 'OK'
To test a barcode
After switching, duplicate a receipt and scan the barcode to see if OK.
Note: This also does the setting for the POS price labels so if these are being printed on a different type of printer then this may cause problems. So print a few shop labels as well and test those too.
Some machines will scan and some not
The dispensary slave computer may be set to print thin barcodes, and the master is correctly set for thick, so almost all of the barcodes from that slave will fail. Solution is to set the slave to thick barcodes as well.
Erratic scanning
The thermal head in the label printer may be damaged, so depending on the barcode some bars may be incomplete. In this case older codes will scan correctly, newer codes will not.
Related topic