[Revised Aug 2020]]
To move a script to a different patient
1. Highlight the item, off the Main Dispensing screen display of today's history (if the item was dispensed on a previous day, select View and 'Other days history' so the display includes the scripts you want), or you can access from the dispensing history in the Patient Screen, by highlighting the item you wish to move to another patient there.
2. Click on the right-mouse button to being up options.
3. Choose 'Move to new patient'
4. Enter the name or NHI number of the patient you wish to move the script to, and select 'OK'.
5. Read the prompt carefully to ensure that what you are transferring is correct. It will ask 'Are you sure you want to move this script from Patient X to Patient Y?', then answer 'Yes'.
6. A prompt will appear to confirm that the change has been made. It is advisable that you go into the patient you transferred the prescription to, to ensure that the Patient Category, Service Type, and Pricing are correct, as this information is not changed.
Please note: Only a single item can be moved at a time, in order to slow down the operator to realise the significance of the action. If moving is required often enough for the single item move restriction to be a nuisance, the pharmacy should re-evaluate its procedures to prevent these errors at source.
You can only transfer an item to a person who is already in your system, so if you wish to transfer a prescription to a new patient, you will need to enter their details into RxOne first before making the transfer.
WARNING!
- Moving items to another person when repeats are still to come, makes the repeat be dispensed for a different person from the original... this can appear to be a computer error.
- Moving of items is only required when an error has been made in the pharmacy's operations... scripts should never be dispensed without the identity of the patient having been established clearly.
- Moved items are recorded on the System log with the identity of the person in charge, as this is a significant alteration to a previous dispensing and could implicate an innocent pharmacist in a dispensing error.